Terms & Conditions

Account Information
Your information, password, address, etc. can be changed by logging into your account.

We do not accept telephone orders, your orders are to be made exclusively online or by email.
The orders status is visible by logging into your account.

Payment, Pricing & Promotions
We accept PayPal, Credit cards, and Wire Transfers.
PayPal is accepted. There are no extra fees for using PayPal.
Wire transfer: any fees charged by the sending bank are your responsibility.
Please make sure that the amount sent to us covers both our invoice and your bank fees.
Products are not shipped until the money is deposited in our bank account.
We recommend that you e-mail administration@deersoft.eu with the amount of the transfer and the invoice you are paying.

Returns & Replacements
Before returning a package Contact Us and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be.
Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of 25.00 euro or the value of the returned product, whichever is less.
In the event we are unable to determine what the package is, it will be refused and returned to the sender.